Privacy Policy

1. Introduction

Evara Agency ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us, including when you opt in to receive SMS or text message communications.

This policy applies to information we collect through our website and digital channels. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information from you when you register on our site, subscribe to our newsletter, respond to a survey, fill out a form, or opt in to receive SMS communications.

2.1 Information You Provide Directly

When registering, enquiring, or opting in to our communications, you may be asked to provide:

• Full name
• Email address
• Mailing address
• Phone number (including mobile number for SMS communications)
• Business information relevant to the services you are enquiring about

2.2 SMS / Text Message Opt-In Data

When you opt in to receive SMS or text message communications from us, we collect your mobile telephone number and a record of your consent, including the date, time, and method by which consent was provided. This information is collected solely for the purpose of sending you the communications you have requested.

2.3 Anonymous Browsing

You may visit our website without providing personal information. We do not require you to identify yourself simply to browse our site.

3. How We Use Your Information

Information we collect may be used in the following ways:

• To personalise your experience and respond to your individual needs
• To improve our website based on feedback and usage data
• To improve customer service and respond more effectively to your support needs
• To administer contests, promotions, surveys, or other site features
• To send periodic emails with updates, news, and related product or service information
• To send SMS or text messages where you have provided your mobile number and opted in
• To comply with legal obligations

3.1 Email Communications

The email address you provide may be used to send you information and updates relating to your enquiry or order, as well as occasional company news, updates, and related product or service information. You may unsubscribe at any time using the unsubscribe link included in every marketing email.

3.2 SMS / Text Message Communications

If you have opted in to receive SMS communications, your mobile number will be used to send you text messages as described at the point of opt-in. These may include marketing messages, appointment reminders, service updates, or follow-up communications.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Standard message and data rates may apply. Message frequency varies. For full details of your rights regarding SMS communications, please refer to our Terms and Conditions.

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access it. These include technical, administrative, and physical safeguards appropriate to the nature of the data held, in line with our obligations under APP 11 (Security of Personal Information).

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Cookies

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site's systems to recognise your browser and capture and remember certain information.

We use cookies to:

• Understand and save your preferences for future visits
• Track engagement with advertisements and content
• Compile aggregate data about site traffic and interactions to offer better site experiences and tools

We may engage third-party service providers (such as analytics or advertising platforms) to help us understand how our site is used. These providers are not permitted to use information collected on our behalf except to help us conduct and improve our business. You can disable cookies through your browser settings if you prefer.

6. Disclosure to Third Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their own marketing purposes, except as described below.

We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep your information confidential and handle it in accordance with the Australian Privacy Principles. Examples include hosting providers, email and SMS delivery platforms, CRM systems, and analytics services.

We may also disclose your information where required by law, to enforce our site policies, or to protect the rights, property, or safety of Evara Agency or others.

Non-personally identifiable visitor information (for example, aggregated traffic statistics) may be provided to third parties for marketing, advertising, or other uses.

6.1 Overseas Disclosure

Some of the third-party service providers we use may store or process information outside Australia (for example, cloud hosting providers based in the United States or European Union). Where we disclose your information overseas, we take reasonable steps to ensure the recipient handles your information in line with the Australian Privacy Principles.

6.2 SMS Data — No Third-Party Sharing

We confirm that mobile phone numbers collected for SMS communications and the associated opt-in consent records will not be sold, rented, shared, or transferred to any third party for marketing purposes. SMS consent is specific to Evara Agency and will only be used to deliver the communications you have specifically opted in to receive.

7. Anti-Spam Compliance

Evara Agency complies with the Spam Act 2003 (Cth). By providing your mobile telephone number and opting in to receive SMS communications from us, you expressly consent to receive recurring automated text messages (SMS/MMS) from Evara Agency at the number provided. Consent is not a condition of purchasing any goods or services. Standard message and data rates may apply. Message frequency varies. You may revoke consent at any time by replying STOP to any message or by contacting us at [email protected]. Reply HELP for assistance.

8. Third-Party Links

We may include or offer third-party products or services on our website. These third-party sites have their own separate and independent privacy policies. We have no responsibility or liability for the content or activities of those linked sites. We encourage you to review the privacy policy of any third-party site you visit.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you (APP 12)
• Request correction of inaccurate, out-of-date, incomplete, or misleading information (APP 13)
• Request that we stop using your information for direct marketing
• Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal
• Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us using the details in Section 12 below. We will respond to access and correction requests within a reasonable period (generally within 30 days).

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations.

SMS opt-in records (including the mobile number, consent timestamp, and opt-in source) are retained for a minimum of 4 years to demonstrate compliance with the Spam Act 2003 (Cth) and the Privacy Act, or until you request deletion, whichever is later.

Once personal information is no longer needed, we take reasonable steps to destroy it or de-identify it in line with APP 11.2.

11. Children's Privacy

Our website, products, and services are directed to individuals who are at least 16 years of age. We do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately and we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our SMS communications practices, please contact us: